Tenant Information

View of Norwich riverside flats

The following are permitted payments which we may request from you:

  • The rent
  • A refundable tenancy deposit capped at no more than five weeks` rent where the annual rent is less than £50,000, or six weeks` rent where the total annual rent is £50,000 or above.
  • A refundable holding deposit (to reserve a property) capped at no more than one week`s rent. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
  • Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher.
  • Payments associated with early termination of the tenancy, when requested by the tenant equivalent to the landlords costs.
  • Payments in respect of utilities, communication services, TV licence and council tax; gas and electricity.
  • A default fee for the late payment of the monthly rent at a rate of 3% over the bank of England base rate.
  • A default fee for the replacement of a lost keys/security device, where required under a tenancy agreement to be charged at cost.
  • Pymm & Co Charge £300+ VAT (£360 inclusive of VAT) administration fee for a company let.

You will be required to pass our referencing process before a tenancy can be granted. We will require the following information to complete this:

  • Current Address
  • Current Landlord details
  • Current employers details and income
  • Two forms of documentation to carry out a right to rent check (a member of staff will advise you of acceptable documentation)
  • A completed signed application form
  • A signed declaration to confirm this information is true and consent to your information being used by us or a third party company to carry out credit and reference checks.

Emergency contacts

Gas, plumbing and heating engineer - All Systems Anglia
Tel: 07714 289142
Tel: 07765 141980

Electrician - Trevor Wright Electrical
Tel: 07741 655171

It is very important that you leave your name, number and property address if your call goes to voicemail, and if you can, send a text message stating you've called.

Please only contact the above in the case of a genuine emergency, such as an issue causing damage to your property, risk of injury, or any health and safety concern for you as the tenant.

PLEASE NOTE: The landlord will only be charged if the call-out is deemed an actual emergency. Calls for no heating or hot water are not considered an emergency, as it is unlikely that a tradesperson will be able to obtain spare parts out of hours. In such cases, call-out costs may be charged to you. If you call the emergency line during office hours, you will be redirected to contact the office directly, where we can assist and troubleshoot.

Find us

Our offices

Norwich Sales Team

  • 46 Rose Lane, Norwich, NR1 1PN
  • 01603 305805 (option 1)
  • homes@pymmand.co.uk

Lettings Team

  • 46 Rose Lane, Norwich, NR1 1PN
  • 01603 305805 (option 2)
  • lettings@pymmand.co.uk

Auctions Team

  • 46 Rose Lane, Norwich, NR1 1PN
  • 01603 305805 (option 4)
  • darren@pymmand.co.uk

North Norfolk Sales Team

  • 4 Melbourne Road, Sheringham, NR26 8EF
  • 01263 800279
  • northnorfolk@pymmand.co.uk

General Enquiries

Office hours:

Monday-Friday
9am - 5.30pm
Saturday:
9am - 2pm
Sunday:
Closed

Get in touch

I would like a free property valuation please.
Pymm & Co. Lettings Limited registered office in England and Wales: 46 Rose Lane, Norwich, Norfolk, NR1 1PN. Company Number 6658705.
JKH Development Ltd t/a Pymm & Co. Limited registered office in England and Wales: 46 Rose Lane, Norwich, Norfolk, NR1 1PN. Company Number 6589351
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